FAQ

Assisted Living

What is an assisted living community?

Assisted living is a residential community for the elderly and persons needing assistance with activities of daily living (ADLs) such as bathing, dressing, medication management, and meals.

What is the difference between an assisted living community and a nursing home?

Assisted living, licensed through the Department of Social Services, is housing for the elderly and persons unable to live independently that will provide mid-level custodial care with ADLs, medication support, lifestyle activities, transportation, and meals. A nursing home is a licensed facility that holds transfer agreements with hospitals for those who require long-term care or short-term rehabilitation services. They provide a higher level of constant care not provided by assisted living, including a staff of nurses and physicians.

Contracts

Do you require a long-term contract?

We do not require a long-term contract. Rent is due on a month-to-month basis. Our Resident Agreement reflects your specific needs and costs and provides for cancellation with a written 30-day notice.

Do you accept Medicare or Medicaid?

Medicare and Medicaid is not a funding source for general expenses for assisted living or memory care. However, we do accept private funds, long-term care insurance, and VA benefits.

Is there an upfront fee?

The Lakes at Banning requires a nominal community fee.

What is your mailing address?

The Lakes at Banning: Assisted Living & Memory Care
5801 Sun Lakes Blvd.
Banning, CA 92220

Residents can receive their mail either by hand delivery or put in their mailbox  daily. Assistance in reading or sending mail is provided if needed.

What are your office hours?

The Lakes at Banning is proud of the care we offer our residents and we welcome visitors at any time. Our reception desk is staffed from 6AM to 10PM. After hours, visitors may enter the community through the entrance gate with a code or use the call button for assistance. Gate is closed 6PM to 6AM.

Services

What type of care services are available in your community?

We offer assisted living and memory care services, which are designed to let residents live an independent life, while enjoying the option of having assistance if needed. Every resident is assigned a caregiver who is comprehensively trained to provide hands-on help with activities of daily living (ADLs), such as bathing, dressing, grooming, transferring, and toileting.

How does your community determine what type of services your resident need?

A comprehensive assessment is completed prior to move-in, after 30 days, and upon a change of condition. Involvement from the resident, their family, and their physician will assist in the development of an individualized Service Care Plan. The plan will identify areas in which the resident requires or has requested assistance for how those services are to be delivered.

Does your community have staff to care for people with Alzheimer’s Disease and other forms of memory loss?

Yes. We have a dedicated memory care unit that accommodates people who have Alzheimer’s Disease or other forms or memory loss. The memory care unit is fully staffed 24 hours a day.

Does your community accept hospice residents?

Yes, we accept hospice residents. For more information on hospice, please speak with our Community Relations Director.

Living Arrangements

Does your community have different floor plans available?

We have a variety of floor plans to meet the needs and preferences of our residents. Our community includes studios, studio alcoves, one- and two-bedroom floor plans. Availability varies so please check with our Community Relations Director for more information.

Is your community wheelchair accessible?

Definitely! We accommodate wheelchairs and walkers for those in need. Our community has been built to make it easier for residents to get around safely.

Are couples with different care needs able to live in the same apartment?

Yes. An assessment is completed prior to move-in to determine whether assisted living or dementia care would be suitable to meet the needs of new residents. This assessment allows us to determine if it is appropriate for couples with different care needs to remain together.

Can my loved ones have overnight guests?

Yes. Ask our Community Relations Director for more details.

Do you offer cable TV and Wi-Fi?

Yes, we offer basic cable in each room and free Wi-Fi throughout the common areas of our community.

Are pets allowed at the community?

Yes, we are “small” pet friendly as long as the resident is able to care for their pet. Vaccination records are required.

Amenities

What amenities are available to residents?

There are several available amenities at The Lakes at Banning such as:

  • 24-hour staffing
  • Restaurant-style dining
  • Coffee shop
  • Scenic walking paths throughout the local area
  • Putting green
  • Outdoor pool and Jacuzzi
  • Beautiful library
  • Beauty salon/barbershop
  • Weekly housekeeping and laundry service
  • Educational, cultural, and social activities
  • Tuesday and Friday happy hours with live entertainment
  • Variety of fitness programs designed for every resident’s participation level
  • Transportation

Do you accommodate special diet needs?

Yes! At The Lakes at Banning, residents and guests enjoy nutritious and delicious meals and snacks prepared daily. Diners are served restaurant-style meals by our courteous and well-trained staff. We also accommodate special diets such as mechanical soft, puree, no added salt or sugar, and diabetic diets.

Can families and/or friends participate in some of the outings with their loved ones?

Absolutely! However, please check with the Activities Director to ensure there is availability.